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Personal Account Disclosures

Privacy Policy

ShoreBank Pacific is committed to protecting your privacy. Your trust is the cornerstone of our relationship and we believe that your privacy should not be compromised. We have no intentions of selling personal information about our customers to third-party businesses. We make that commitment to you. At the same time, we want to offer you the financial products and services you need to accomplish your financial goals. In order to do that, we will provide information to our affiliates and vendors as described in the policy below.

Why ShoreBank Pacific Collects Information

ShoreBank Pacific collects information about you to:

  • Accurately identify you
  • Protect and administer your records, accounts, and funds
  • Help us design or improve our products and services
  • Save you time when you apply for new products and services
  • Comply with certain laws and regulations

    • Collecting Customer Information

    ShoreBank pacific collects non-public information about you from various sources such as:

    • Information you provide to us on applications and other forms
    • Information on transactions you have conducted at ShoreBank
    • Information from credit reporting agencies

    ShoreBank Pacific has established procedures so that the financial information we collect is accurate, current and complete. We are committed to working with you to promptly correct any inaccurate information.

    Sharing Customer Information

    Depending on the type of relationship you have with ShoreBank Pacific, we may share information with affiliates and certain unaffiliated third parties in order to provide you products and services that you request or already have with us. These companies may include:

    • Other banks within the ShoreBank family of companies
    • Financial services providers, such as credit card processors
    • Data Processing vendors
    • Non-financial service providers, such as consulting companies

    Our chosen vendors and service providers are contractually obligated to comply with strict standards of confidentiality and security of your information. In addition, our business partners are only authorized to use this information for the sole purpose of providing the service we have asked them to perform for us.

    Restricted Disclosure Of Information To Outside Parties

    We may also disclose information when you request or authorize the disclosure, or if the disclosure is required by law. For instance:

    • The information is provided to a credit bureau or reporting agency
    • The law requires it, such as a subpoena or court order
    • Our auditors and/or banking regulators require information

    Sharing Within ShoreBank Pacific

    We restrict access to information about you to just those employees who need the information to provide products or services to you. Management has access in order to properly supervise those employees and monitor the bank's business. We maintain physical, electronic, and procedural safeguards to protect this information.

    Protecting your information online

    If you request information through eco-bank.com, use online tools and calculators, apply online for products, subscribe to online services, complete an online form, or conduct transactions online (e.g. internet or wireless device), ShoreBank Pacific and certain unaffiliated third parties with which we partner to deliver online products and services may retain the information you provide. To ensure your online banking and/or online application of products and services is secure, we use technology that encrypts, or scrambles information so it can transfer privately between you and ShoreBank Pacific's network. Additionally, your online banking information is securely linked to you through the use of a unique login I.D. and its associated password.

    E-mail

    If you agree to receive e-mail messages from ShoreBank Pacific, we will retain the information you provide us to deliver e-mails of specific interest to you. If you choose to send us e-mail, we may retain the content of your e-mail message, your e-mail address, and our subsequent response. Please be careful about the information you provide to us by e-mail; as with any public web site, this channel of communication is not necessarily secure against interception.

    Cookies

    A "cookie" allows ShoreBank Pacific to determine that a visit has occurred within our site, as well as which pages were viewed. A cookie is NOT used to identify you and will not collect personal information. You remain anonymous throughout your visit. Cookies are commonly used on web sites and do not harm your PC. You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser.

    Children online

    Protecting children's identities and information online is important. ShoreBank Pacific does not knowingly solicit data from children online, nor do we market our online products and services to children.

    For More Information

    At ShoreBank Pacific, we value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you would like more information, please call Phyllis Wilson, Vice President of Operations, at (888) 326-2265. Thank you for supporting the mission of ShoreBank Pacific by allowing us to provide you with the financial products and services you need.